In this era of technological advancement, field service management (FSM) software is now becoming an essential tool for any business or service company that relies on scheduling or deploying resources to residential and commercial appointments. Tactfully crafted for the whole service team, this service allows you to automate manual processes that form essential components of your business; invoicing, scheduling, dispatching, employee tracking, reporting, and customer management.
Field Service Management Software comes of age
CSOne management software allows the entire service team to share and update data or information on a real-time, 24/7 basis. It allows instant tracking when a task starts when it’s paused, and when it’s completed. The field service manager can now see updates all updates to the job status and alert the next customer without having to wait for a status call, improving customer service. The field tech can obtain the client’s signature, process payment instantly from the mobile phone, and submit the completed work order promptly-all without any paperwork.
Let the Field Service Management Software work for you
A reliable field service management solution enhances efficiency by eliminating bottlenecks and placing the entire team on a single page. There are several bottom-line benefits that come along with this service:
- Real-time status updates for every job
- Increased overall revenue and elevated margins
- Allows viewing of customizable job reports, employee hours, revenue, invoices, inventory, and customer surveys.
- Real-time job status updates
- A high-performance service manager
- Makes it possible for you to review profitability by client, service or product
- Comprehensive evaluation of each employee across jobs and tasks
- Automatic removal of lost or damaged paperwork orders
- Instant invoicing after completion of every task minimizes time wasting and improves cash flow
- Electronic transfer of data to your preferred accounting system
- Generates numerous customizable financial reports such as employee time sheets and revenue reports
How our Field Service Management Software work
One of the major differentiators between field service providers is the type of applications they offer for smart devices. Some browser-based apps aren’t efficient because they need constant internet connectivity to run their software in the mobile phone browser. And if the connection gets disconnected or fumbled up, the app won’t work. Our mobile app is highly sophisticated, meaning the software resides on your phone and this reduces the time spent on the retrieval of information or making updates so your techs stay productive and aren’t demotivated by slow internet connections.
Field service management software is an integrated system of coordinated field operations through a mobile workforce, often via a cloud-based system that can easily access from any web browser. Just like in the cloud, FSM software can also be hosted locally.
Field Management Software: The ultimate solution for your business
One of the greatest challenges of running an enterprise is controlling operating overheads. Your company’s success or failure depends on how well you foresee and manage the daily costs of running the business whilst anticipating and averting the many problems that may arise.
Businesses which rely on technicians have a unique set of problems. These include managing time and payroll, ensuring timely payment, keeping tags on their people or assets, and preventing theft or waste. The right FMS software solution streamlines your workflow, providing a real-time view of the tasks being performed by your employees in the fields so you can rationally allocate your assets, and devote more time to working than worrying.
Since FSM software solutions offer possible integration with collective, analytical, sensor and massive data technologies, you can be able to make recommendations prior to the occurrence of operational problems and recovery from unexpected job interruptions.